How to Contact Chipotle Catering (and Order It)
There is no single Chipotle catering phone number, which is why searching for one turns up nothing official. Chipotle routes catering through its website and app, with your local restaurant handling anything that needs a conversation. Here is how to actually reach the right person, in the order you should try.
Chipotle does not publish a national catering phone line. Orders are placed at chipotle.com/catering or in the Chipotle app. For questions about a specific order, call the restaurant fulfilling it — find its number through the store locator. For billing or complaints, use Chipotle customer service.
- No national catering phone number is published.
- Order online at chipotle.com/catering or in the app.
- Call the fulfilling restaurant for order-specific questions.
- Find the number through the Chipotle store locator.
- Customer service handles billing, refunds, and complaints.
- 24 hours notice required regardless of how you order.
There Is No Catering Hotline
Worth saying first because it saves you looking: Chipotle does not publish a dedicated national catering phone number. Sites that list one are either showing a general customer service line or a number they have invented.
Chipotle handles catering the way it handles everything else — digitally first, with individual restaurants as the human fallback.
How to Place an Order
| Route | Best for |
|---|---|
| chipotle.com/catering | Most orders. Full package selection and pricing visible. |
| Chipotle app | Same, on mobile, with your Rewards account attached. |
| Calling your local restaurant | Large orders, unusual requirements, timing questions. |
All three require at least 24 hours notice. None of them offer same-day catering.
Ordering through the app or website has one practical advantage worth noting: the order attaches to your Rewards account, so the spend earns points. A phoned-in order may not, depending on how the restaurant enters it. Mechanics are on our Rewards guide.
Which Contact for Which Problem
| Problem | Contact |
|---|---|
| Placing a new order | chipotle.com/catering or the app |
| Changing or cancelling an order | The fulfilling restaurant, immediately |
| Order arrived wrong or incomplete | The fulfilling restaurant first |
| Timing or pickup questions | The fulfilling restaurant |
| Billing error or refund | Chipotle customer service |
| Unresolved complaint | Chipotle customer service |
| Fundraiser applications | Chipotle fundraiser programme — see our fundraiser guide |
To find your restaurant’s number: open the Chipotle store locator or the app, select the location, and the phone number appears with the address and hours. Our locations guide covers finding the right store.
When Calling Is Better
The website handles standard orders well. Pick up the phone when:
- Your group is near the 200-person maximum and you need to know whether one restaurant can handle it.
- Timing is tight — the site enforces 24 hours, but a restaurant can tell you what is realistic for a specific slot.
- You have an allergy question that needs a specific answer about a specific kitchen.
- You are ordering repeatedly for an office and want a working relationship with the store.
- Something has gone wrong — always faster than any other channel.
Package options are at catering packages compared, sizing at how many people it feeds, and the full menu on the catering guide.
Frequently Asked Questions
What is the Chipotle catering phone number?
Chipotle does not publish a single national catering phone line. Catering is ordered at chipotle.com/catering or through the Chipotle app, and questions about a specific order go to the restaurant fulfilling it, whose number is listed in the store locator.
How do I order Chipotle catering?
Go to chipotle.com/catering or open the Chipotle app, choose your package and headcount, select your restaurant, and place the order at least 24 hours in advance. You can also call your local restaurant directly to arrange it.
Can I call a Chipotle restaurant to arrange catering?
Yes. Individual restaurants can take catering orders by phone, and calling is sensible for large or unusual orders. Find the number for your location through the Chipotle store locator.
Who do I contact if my catering order is wrong?
Call the restaurant that fulfilled it first, since they can resolve most issues fastest. For billing problems, refunds, or unresolved complaints, contact Chipotle customer service.
How far in advance must catering be ordered?
At least 24 hours, regardless of whether you order online, in the app, or by phone. Larger orders benefit from more notice.
Can I change or cancel a catering order?
Contact the fulfilling restaurant as early as possible. Changes become harder close to the pickup or delivery time since preparation begins ahead of the scheduled slot.
Is there a Chipotle catering email?
Chipotle does not publish a dedicated catering email address. Customer service is the route for written enquiries, reachable through the contact options on chipotle.com.
Methodology
Contact routes reflect Chipotle published ordering channels as of October 2026. Chipotle does not publish a dedicated national catering telephone line; individual restaurants have their own numbers, listed in the official store locator. We do not publish phone numbers that Chipotle has not made public.
